Frequently Asked Questions (FAQs)

Betting FAQs

• Accessing Your Favourites (Competition & Sports) List
• Requesting an Event, Player, or Bet Not Listed on Betano
• Defining "Transaction ID"
• Defining "GG" and "NG"
• Defining "Void" in Sports Betting
• Defining "Settlement"
• See all 8 articles

General Technical FAQs

• Contacting Betano's Customer Support
• Session Expiry and Account Security

Payment and Withdrawal FAQs

• Closed Loop Policy on Transactions
• Processing the transaction before my account verification process is complete
• Deposit Charges: Explaining Fees
• Withdrawing my balance while using a bonus
• Unable to withdraw my full balance
• My available gaming balance
• See all 17 articles

Account and Login FAQs

• Betting History and Bet IDs on Mobile Device
• Understanding Bank Statements and Bank Books
• Understanding Self Exclusion and Take a Break features
• Managing In-Progress Gaming Sessions When Reaching Limits
• Reasons I need to provide personal data when registering
• Visibility of your profile and account information
• See all 18 articles

General FAQs

• How to manage my payment information
• What is considered a Business day
• What is considered a day; from opt-in or calendar day?