Account Closure vs Deletion

Account Closure

When an account is closed through means of self-exclusion, at your request, or by other means, your access to your account will be blocked, and you will be unable to access your account.
If your account has been temporarily closed, and you would like to inquire about the time remaining before your account is accessible, you can contact our customer support team here.

Please note that in the event of account closure due to self-exclusion, your account will remain inaccessible until self-exclusion time period that you have enabled expires.

You can close your account in 2 different ways:

1. You may visit My Account → Profile → Player Protection. We provide the options “Take a break” and “Self-Exclusion”.

2. You can request it via the email you’ve registered with to our customer support team’s email address, romania@betano.com. Take note that this option is irreversible, and it is forever.

Account Deletion

Account deletion takes place at your request. If you wish not only to close your account, but also to delete all your data, you will need to formally request account closure (with one of the options above) and deletion of data by following the options for different cases such as already self-excluded or active account.

  • In order to comply with your request you need to go to the Privacy Policy page, and in term 5.2 you will find the Delete option in the table, and then register your request by clicking on the Submit request button.

For speed, I recommend you to visit the link Privacy Policy.

  • For accounts that have already been closed, the option to delete personal data can only be       honoured by our Personal Data Protection Officer.

For the consideration of such a request, it will be necessary to send an e-mail as follows:

  • (from the email address stated in the account, i.e. xxxx) to dpo-office@betano.com;
  • the title of the e-mail must be: Deletion of data (username/username: xxxxx) EN;
  • its content must be concise: e.g. I request deletion of personal data associated with account xxxxx;
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