Verifying an expired/cancelled card

If you don't hold the said card anymore, and you have already added it to your account, you may upload proof of the card cancellation/closure/renewal, which could be either:

In the event that you no longer are in possession of a card that is on your account, the documents that may be requested from you for verification are

  • the relevant document issued by the bank upon the cancellation, or
  • a screenshot of the email cancellation you may have received from the bank, or
  • a screenshot from the bank application with the status of the specific card (canceled/lost).

You can upload the relevant document from My Account > Profile > Verification process. You can upload the relevant document from the Other document option provided.

Verification process.png

At Betano, we take extra care to ensure that the documents you submit containing any sensitive information are handled and processed securely and safely. You can read more about our privacy policy Here.

If you’re facing issues with verifying your account, please don’t hesitate to reach out to our dedicated Customer Support Team.

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