Verification process: Expired ID

To ensure a secure gaming environment, Betano requires a valid piece of photo ID for account verification. If your ID is expired, we kindly advise you to follow these steps:

Obtain a new ID or Passport: Please contact the appropriate authority or government office to renew or obtain a new piece of photo identification, such as an ID card or Passport.

Keep us informed: Once you have obtained your new valid ID, please promptly update your account information with the new document. You can do this by logging in to your Betano account and navigating to My Account > Profile > Verification Process > Other Document. Follow the provided steps to securely upload the photo of your new valid ID.

At Betano, we take extra care to ensure that the documents you submit containing any sensitive information are handled and processed securely and safely. You can read more about our privacy policy Here.

If you’re facing issues with verifying your account, please don’t hesitate to reach out to our dedicated Customer Support Team. 

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