Changing my Self-exclusion

If you have previously requested self-exclusion from our platform, please note that a permanent self-exclusion cannot be cancelled once you have applied this option. 

The permanently closed account can be reopened at the request of the customer. Re-opening of the account will only be approved on the condition that the request to close the account is not a result of a risk of developing addiction, as assessed by the Betano team.

To check the possibility of reactivation, all you need to do is contact us on one of our communication channels, and we will review your request.

Self-exclusion is a key feature designed to support responsible gambling and help customers who feel they need a break from betting activities. It is a measure taken to promote a safe and controlled betting experience for all users.

If you have changed your mind and wish to resume activation on your game account at some point on our platform, we encourage you to consider other responsible game options and features available to manage your game. These tools can help you maintain control over your betting habits and ensure a positive betting experience.

Remember, responsible gambling is our priority, and we want all our customers to enjoy betting within their means and in a safe environment. 

If you require any assistance or have any further questions about responsible gambling, don't hesitate to contact our customer support team. We are here to support you and provide guidance on the effective use of responsible gambling tools.

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