Applying casino/sportsbook loss limits

Step 1: Access Player Protection

  • Log in to your account.
  • Navigate to "My Account."
  • Click on "Profile."
  • Select "Player Protection."
  • Alternatively, you can directly click here to access Player Protection.

Step 2: Setting Loss Limits

  • In the Player Protection section, locate the option to set loss limits.
  • You can establish maximum loss limits for daily, weekly, and monthly periods for both casino and sportsbook activities.
  • You can also set a deposit limit for all period time settings, if you wish.

SB loss limits.png

Casino loss limits.png

*The data used in this screenshot are indicative.

Step 3: Limit Calculation

  • The loss limits take effect immediately after they are set.
  • The calculation is based on the sum of all deposits made minus the winnings within the selected time period (24 hours, 7 days, 30 days).

Step 4: Adjusting Limits

  • You have the flexibility to decrease your loss limits at any time.
  • However, if you wish to increase the limits, you'll need to wait for a week from the date of change.

Change loss limits.png

*The data used in this screenshot are indicative.

When placing new limits or changing them, it will be required to write your login password to proceed.

Step 5: Limit Exceeded

  • If your losses exceed the set limit, you will be unable to place bets until the end of the selected period.

For further details on responsible gaming practices and account limits, please refer to the following articles:

Responsible Gaming
Account Limits

We value your safety and well-being while enjoying our services, and the establishment of loss limits is part of our commitment to responsible gaming practices. If you have further questions or need assistance, please check the bottom of the current page and contact us through the available means of your choice.

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