Disconnected while Playing

Betano is a reputable online casino that strives to provide a seamless and enjoyable gaming experience to its members. However, despite the best efforts to maintain a stable and reliable platform, technical issues and internet disruptions can occur, leading to concerns for players about the impact on their gameplay and wagers. In this article, we will explore what happens if a customer gets disconnected while playing casino games on Betano, and the measures in place to ensure fairness and customer satisfaction.

Understanding Disconnections in Online Casinos

In the digital realm of online casinos, occasional disconnections can happen due to factors beyond the player's or casino's control. These disconnections can be caused by internet connectivity issues, server problems, or other technical challenges. While such interruptions are infrequent, they can be frustrating, especially when they occur during critical moments in a casino game or while placing bets.

Player Protection and Fair Play

Betano prioritizes the well-being of its customers and has implemented specific policies and procedures to address disconnection scenarios:

1. Game Session Preservation: We employ advanced technology that preserves the state of a game session in case of a disconnection. If a player gets disconnected while playing a casino game, the system will save the progress and any wagers made up to that point. This ensures that players can resume their gameplay seamlessly, once they reconnect.

2. Automatic Timeout: The casino platform may include an automatic timeout feature, which protects players in the event of a disconnection. If a user gets disconnected, the system may automatically complete any ongoing game rounds or wagers on the player's behalf. This feature ensures that customers don't miss out on potential winnings or incur losses due to unforeseen interruptions.

3. Account Crediting: In the event of a disconnection, any winnings from completed game rounds or wagers, are automatically credited to the player's Betano account. This guarantees that players receive their rightful earnings and are not deprived of any potential rewards, due to technical issues.

4. Customer Support Assistance: We are committed to providing exceptional customer support to our members. If a customer experiences a disconnection or encounters any technical concerns, they can reach out to our dedicated customer support team for assistance. Our team is available through various channels, such as live chat and email, to promptly address any issues and offer guidance.

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