Solving Connection Issues

Having trouble logging into your Betano account? Don't worry, we're here to help you solve the problem. Please follow these steps, to remedy the situation and regain access to your account:

Step 1: Verify your account information

Make sure you enter the correct username or email address, and password. Passwords are case-sensitive, so double-check your capitalization.

Step 2: Reset your password

If you've forgotten your password or think it might be incorrect, follow these steps to reset it:

  • On the login page, click "Forgot Password?".
  • Enter the email address associated with your account.
  • Check the email you received for instructions on resetting your password.

Step 3: Disable browser extensions

Browser extensions can sometimes interfere with the login process. Temporarily disable any extensions, then try logging in again.

Step 4: Use an incognito/private window

Open a Chrome incognito or private window in the browser you're using, and try logging in from there. This will help you determine if the inconvenience is related to the settings of the browser you are using.

Step 5: Try a different browser or device

Try logging in using a different browser or device, to see if the problem persists. This can help you identify if the issue is browser or device specific.

Step 6: Check for interruptions of our service

Visit our official social media channels or website status page, to check for ongoing service interruptions that affect login functionality.

Step 7: Contact customer support

If you've tried the steps above and are still unable to log in, or if you believe your account has been compromised, contact our dedicated customer support team immediately. Please provide us with relevant details, such as error messages and the steps you took to resolve the issue.

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