Handling Interrupted Games or System Malfunctions

In the rare event of a system malfunction at the casino, all bets placed during the affected period will be deemed void. Rest assured that any undue influence on the game outcome will be promptly addressed by the casino's technical team.

 

If a game has already commenced but experiences an interruption due to a system failure, there's no need to worry. We prioritize fairness and customer satisfaction, and thus, we will take appropriate actions to ensure you are not at a disadvantage.

 

In such a scenario, we will refund the amount wagered on the interrupted game by promptly crediting it to your gaming account. In the event that your account no longer exists, we will ensure the refund is paid to you in an approved manner, assuring you of your rightful entitlement.

 

Furthermore, if you had any accrued credit at the time of the game interruption, we've got you covered. The monetary value of the credit will be credited back to your gaming account or paid to you through an approved method, ensuring you don't lose out on any of your deserved winnings.

 

Your satisfaction and trust in our services are of utmost importance to us. In case of any questions or concerns regarding game interruptions or system malfunctions, feel free to reach out to our dedicated customer support team. We are available to assist you promptly and ensure your gaming experience remains seamless and enjoyable.

Was this article helpful?
4 out of 10 found this helpful

Articles in this section