Glitches in Casino Games

Understanding Glitches in Casino Games

A glitch in a casino game refers to unexpected technical errors or malfunctions that disrupt the normal flow of gameplay. These glitches can manifest in various ways, such as freezing of the game screen, delayed responses, or inaccurate outcomes. While such occurrences are rare, Betano recognizes the importance of promptly addressing them to uphold the integrity of the gaming platform.

Betano's Commitment to Fairness and Integrity

As a player-centric online casino, we take the following measures to ensure fairness and customer support, in the event of a casino game glitch:

1. Game Session Preservation: We employ advanced technology that preserves the state of a game session during glitches. If a glitch occurs, the system will record the progress and any wagers made up to that point. This ensures that members can resume their gameplay seamlessly once the issue is resolved.

2. Technical Team Response: We maintain a skilled technical team that promptly identifies and addresses glitches in casino games. The team works diligently to diagnose the root cause of the issue and implement appropriate fixes to prevent recurrences.

3. Data Verification: To maintain transparency and fairness, Betano verifies game data and outcomes before and after glitches. This process ensures that any discrepancies are promptly identified and rectified, and that customers' interests are protected.

4. Customer Support Assistance: Betano prides itself on exceptional customer support. If you encounter a game glitch or any technical concerns, you can reach out to our dedicated customer support team for assistance. The team is available through various communication channels to promptly address any issues and offer guidance.


Betano is dedicated to providing its customers with an exceptional online casino experience. In the unlikely event of a game glitch, the casino's commitment to fairness, transparency, and customer support comes to the forefront. By leveraging advanced technology, skilled technical teams, and responsive customer support, we ensure that glitches are promptly addressed, and the integrity of the gaming platform is maintained. Members can rest assured that their gaming experience with us is safeguarded, and any technical issues are resolved with the highest level of care and efficiency.

Was this article helpful?
9 out of 33 found this helpful

Articles in this section