Disconnected while Playing

Betano is a reputable online casino that strives to provide a seamless and enjoyable gaming experience to its customers. However, despite the best efforts to maintain a stable and reliable platform, technical issues and internet disruptions can occur, leading to concerns for players about the impact on their gameplay and wagers. In this article, we will explore what happens if a customer gets disconnected while playing casino games and the measures in place, to ensure fairness and customer satisfaction.

Understanding Disconnections in Online Casinos

In the digital realm of online casinos, occasional disconnections can happen due to factors beyond the player's or casino's control. These disconnections can be caused by internet connectivity issues, server issues, or other technical challenges. While such interruptions are infrequent, they can be frustrating, especially when they occur during critical moments in a casino game or while placing bets.

Player Protection and Fair Play

Betano prioritizes the well-being of its members and has implemented specific policies and procedures to address disconnection scenarios:

1. Game Session Preservation: We employ advanced technology that preserves the state of a game session in case of a disconnection. If a player gets disconnected while playing a casino game, the system will save the progress and any wagers made up to that point. This ensures that players can resume their gameplay seamlessly once they reconnect.

2. Automatic Timeout: The casino platform may include an automatic timeout feature, which protects players in the event of a disconnection. If a player gets disconnected, the system may automatically complete any ongoing game rounds or wagers on the player's behalf. This feature ensures that players don't miss out on potential winnings or incur losses due to unforeseen interruptions.

3. Account Crediting: In the event of a disconnection, any winnings from completed game rounds or wagers are automatically credited to the player's Betano account. This guarantees that members receive their rightful earnings and are not deprived of any potential rewards due to technical issues.

4. Customer Support Assistance: Betano is committed to providing exceptional customer support to its customers. If you experience a disconnection or encounter any technical concerns, you can reach out to our customer support team for assistance. The team is available through various channels, such as live chat and email, to promptly address any issues and offer guidance.

Promoting a Positive Gaming Experience

While Betano takes measures to address disconnections and ensure fair play, players can also take proactive steps to minimize the likelihood of disruptions during gameplay:

1. Stable Internet Connection: Ensuring a stable and reliable internet connection is crucial for uninterrupted gameplay. Customers are encouraged to play from locations with strong internet signals, or consider using a wired connection for added stability.

2. Review Technical Requirements: Before starting any casino game, members should review the technical requirements and recommended settings provided by Betano. This includes browser compatibility, software updates, and device specifications.


Betano places a strong emphasis on player satisfaction and provides a secure and fair gaming environment for its customers. In the unlikely event of a disconnection during casino gameplay, the casino's policies and technology are designed to protect players and ensure a seamless gaming experience. From preserving game sessions to automatic timeout features, and accessible customer support, we strive to maintain transparency and uphold a high standard of customer care. By staying informed about technical requirements and practicing responsible gaming, members can enjoy the excitement of casino games on Betano with peace of mind.

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