If you think that your bet has met the conditions and should already be settled, please be patient as our department works around the clock to settle bets, so it may take a little longer before your bet is settled.
Here are some of the possible reasons why your bet has not yet been settled:
Suspended events
Sometimes unforeseen events occur during an event that lead to it being suspended/blocked. Weather conditions that disrupt outdoor sporting events, technical breakdowns, or other unexpected incidents can cause temporary interruptions. In such cases, we may suspend betting or postpone the settlement of bets, until the event resumes and the result is official.
Pending the establishment of the betting market
In some cases, betting may be considered "pending" due to the procedures for establishing the chosen betting market. We may need time to check the accuracy of the results and to set betting markets accordingly. This process involves checking the result, checking for any irregularities and ensuring fairness for all parties involved. This process should not take more than a few minutes at most, and if there is a slight delay, please be patient while we work on settling your bet.
Technical issues
In the digital age, technical issues can occasionally affect the settlement of the bets. Downtime or technical difficulties may be experienced, that prevent bets from being settled on time. In such cases, the technical issues need to be solved, so the bets can be settled.
Disputes and investigations
Disputes can arise for a variety of reasons, including questionable or disputed results, allegations of match-fixing or discrepancies in odds. When such issues arise, we may conduct thorough investigations to ensure the integrity of the betting process. This investigation may prolong the settlement process and keep our member's bet open for a longer period of time.
If you have any questions, please contact our dedicated customer support team so that we can review the bet for you.