Dispute Resolution and Complaints Process

The dispute resolution process and complaints can be summarized as follows: 

Customer Support: The first step in resolving a dispute or complaint is to reach out to our customer support team.

Investigation and Response: Our Customer Support team will investigate your complaint and respond to you with their findings and proposed resolution. This step may involve communication back and forth to gather additional information.

Regulatory Authority: Any serious concerns and disputes you might have, can be forwarded to ‘’Oficiul Național pentru Jocuri de Noroc’’ (ONJN), based in Romania, Bucharest, Section 3, Street Victoriei no. 9, phone number : +40 31.225.62.02 / +40 31.225.62.00, e-mail: office@onjn.gov.ro.

Seek Legal Advice: If all other avenues have been exhausted and you believe that your complaint is still not adequately addressed, you may consider seeking legal advice from a legal professional or consumer protection agency in your jurisdiction.

It's essential to keep records of all communications, transactions, and relevant details related to your complaint throughout the process. Be patient and allow sufficient time for our platform's investigation and response.

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