The reason you may not be able to withdraw your balance while using a bonus is likely due to the wagering requirements associated with the bonus. The wagering requirements are set conditions, that specify the number of times you need to wager the bonus amount or winnings from the bonus, before you can withdraw them as real money. You can check your progress of wagering on My Account → Promotions → Active promotions.
When you receive a bonus, the funds are usually credited to a separate bonus balance. To convert these bonus funds into real money, you must meet the wagering requirements first. This means placing bets with the bonus funds and winning enough to meet the specified wagering.
The bonus balance will be added at the “for Betting” option.
For example, if you receive a 100 RON bonus with a 10x wagering requirement, you would need to place bets totalling 1,000 RON (10 times the bonus amount) before you can withdraw any winnings from the bonus.
Until the wagering requirements are met, the bonus balance and any winnings generated from it are usually considered as bonus funds and are not available for withdrawal. It's essential to carefully read and understand the Bonus Terms | Betano for any bonus offer, to know the wagering requirements and other restrictions that may apply.
If you have specific questions about your bonus and withdrawal eligibility, you can reach out to our customer support team for clarification.